The Commission has, in the present Report, examined
the concept of citizen centric administration in a more specific manner, in
relation to various functions of the government, the role of special
institutional mechanisms such as the national and state commissions set up to
safeguard the rights of vulnerable sections of the society, other mechanisms
such as citizen charters as a means of improving performance and accountability
of government departments, how simplification of procedures and
decentralization and delegation can improve efficiency and bring Government
services to the doorstep of citizens and finally how citizens’ participation in
administration can make government departments more responsive, accountable and
transparent.
Index:
1.
Introduction
2.
Concept of Citizen Centric Administration
3.
Functions of Government
4.
Citizens’ Charters
5.
Citizens’ Participation in Administration
6.
Decentralisation and Delegation
7.
Grievance Redressal Mechanism
8.
Consumer Protection
9.
Special Institutional Mechanism
10. Process
Simplification
11. Conclusion